Support & Rescue
The fit-out contractor is long gone. The program files are lost. Nobody remembers who installed the speakers, and the touch panel stopped responding years ago. This is normal — most commercial AV ends up orphaned — and it's fixable. Avestar audits, repairs, reprograms and standardises existing AV systems, whoever built them.
Sound Familiar?
The symptom you can see is rarely the fault. Before you buy anything, it's worth knowing what these actually mean.
The panel is usually fine. A blank or frozen panel most often means the system behind it has stopped talking to it — a failed processor, a network change, or a control fault. Replacing the panel fixes nothing.
The installer is gone and the source code went with them. We rebuild control programs from the hardware up — Crestron, Q-SYS and RTI — and this time you keep the documentation.
Almost never a microphone problem. It's coverage — sound has to be delivered to the back of the room, not shouted from the front. New microphones won't fix it; speaker placement and zoning will.
Usually two audio systems fighting each other — a speakerphone on the table and the TV's speakers both playing. The fix is often removing equipment, not adding it.
Systems added piecemeal over years, by different hands. We standardise — same operation, same experience in every room, so staff learn it once.
The clearest signal of all: your people have stopped trusting the room. Workarounds mean the installed system needs recommissioning — and your staff need a reason to believe it again.
Where Every Rescue Starts
We walk your rooms and your racks at no charge — that's the site visit, and it costs nothing to find out where you stand. If you want the full written audit — what you have, what's failed, what still works, and what it costs to fix, staged so it fits real budget cycles — that's a fixed fee, priced before we start. No jargon, no padding, no obligation. The report is yours: take it to your board, your principal, or your owner. If you never call us again, it was still worth having.
Rescue · Standardise · Support
Get the rooms working again. Diagnose to the actual fault, repair or replace only what's failed, rebuild lost programming, recommission the audio. Honest triage — we've declared hardware dead rather than bill hours chasing it.
Make every room behave the same way, documented properly — drawings, configurations and handover packages that mean you're never held hostage by a missing file again.
Keep it working: service calls, preventative maintenance and remote support, up to national service agreements — we already run a national SLA with remote service for a multi-campus education client.
Proof
A working hall, a dead second-hand amplifier, eight wireless microphones with nowhere to land, and a wall controller from the previous system. We diagnosed the amp to a hardware fault instead of burning hours on it, solved the microphones with a Dante bridge instead of an expensive rebuild, kept the controller the client already knew how to use — and handed over a documented system. Read the Vedanta Centre case study.
Keep what works. Replace what's failed. Solve the real problem.
Before You Buy Anything